Oswald Memory and What To Do When PhotoPass Photos Are Missing

Oswald scrapbook page layout and memory keeping idea by Ktscrapbooklady
My son Alex and I had the chance to play in Disneyland for a few days in early February while my husband was working at a nearby business conference. It was the first time I've been in the parks with only one of my children and it was a new experience to be able to focus only on what he wanted to do. He generally doesn't like the characters but he really loves Oswald and was excited for this meet and greet opportunity near the entrance of California adventure.
The first time we ran into Oswald, I handed the photographer my iPhone with the open PhotoPass app and didn't worry about taking any of my own photos. This was only a few weeks after they rolled out the new program and some of the photographers still seemed a little unsure about it. She scanned our app though and I figured all was well. As the day wore on, my son became worried that the pictures never showed up in our app. Sometimes they took up to an hour to show up, but this was at least 4 hours later. I kicked myself for not taking my own set of photos! We opened the app and found that Oswald would soon be ending his shift so we hurried back over to get another set of photos. This time I also took my own pictures just to be sure.
The new set of photos showed up within an hour and I felt relieved and knew we had the memory captured. Then the next day, the original pictures also appeared in my app. Now we had a lot of Oswald photos! Oh well, it's a good problem to have as a memory keeper and we got a giggle out of it. It was nice to have plenty of pictures to choose from to create this page. I used Peppermint Creative's Life in Pictures Magic Memories cards + Becky Higgins' Project Life app to make this layout.

What To Do When Photos Don't Show Up

If you are checking the app for your photos regularly, it is easier to know what might be missing. If something is missing, you can go to one of the photo stores (each park in Disneyland and Disney World has one), and tell them the time and location the photos were taken, and they can add them for you. I would wait until the end of your day, to give the photos plenty of time to work through the system and populate.
You can also, just make a note of the missing photos (the time and location they were taken) and call Disney PhotoPass when your vacation is finished and you are back home. Disney PhotoPass can be reached at 407-650-4300
P.S. If you want to learn more about Oswald's role in Disney history, you might enjoy this Wikipedia entry.
Katie is an avid memory keeper and blogger at scrapbookladypages.com. She is passionate about capturing the magic of everyday life! Stop by and visit her at Toy to the World as she explores a world of fun, play, and memories.
  • Laura

    Those Oswald photos are so cute! I wish he would come visit the other coast more frequently.

    As someone who has had to search for a ton of photos (the more you take, the more, statistically speaking, get lost! I’m looking at you, Oogie Boogie photos that were lost two and a half times and required two searches and a phone call to appear), give it a full 24 hours. Sometimes those photos will get stuck on the photographer’s equipment and all the searching a few hours later won’t make them appear, because the wireless reception is just poor. Also, the app is terrible. It’s so bad. There was a several month period where I had no photos show up in the app, even though there were several hundred online; it took a phone call and an IT ticket to make it work, and even now it’s spotty. Scanning to the app is fine. There literally is no difference in what media is scanned. If it’s all hooked up to the account, then bands, tickets, memory maker cards, non-chipped cards, are equally as effective.

    That said, what I personally would recommend is this: let the photographer do their thing, but also get the attendant (or photographer, depending on where) to snap one of the posed shots on a camera/phone that has a correct time stamp. That relieves the need it now impulse, in case the app gets finicky and won’t load and preserves the moment in case the shots accidentally have bad settings. It also makes it easier to find the photos later because now there’s a time to narrow down the search parameters. If photos are still missing by the time you get home, there’s also a form on the website that can be filled out so no time beyond what it takes to write an e-mail is lost (and it’s possible to attach photos, so the backup can make it easier to find them). Really, there are so many backups to ensure that you get the photos you paid for that there’s no real point in stressing over having them right away while on vacation. Same for missing/incorrect magic. If you call/e-mail, they can add back missing magic so those shots don’t have to be retaken.

    • I totally agree with you Laura about letting the photographer do their thing. That’s why I didn’t snap any photos of my own the first time. I would much rather let the photo pass photographer take care of it for me. But after I worried that we had missed our moment, I realized I better snap a few. Actually, the photographer’s assistant was kind enough to offer and I saw her do that for others as well.

      I’m glad to know about all of these tricks now. It was all so new to me when I was there that I never thought about calling about the missing shots. 🙂

    • OMG, my Oogie Boogie picture was lost twice too! I went to a store and spent over an hour trying to find it (cutting into a vacation), and then it was “added.” But when I got home, it wasn’t there, and after emails didn’t work, I had to call and spent another half hour plus for them to find it. (Adding to the nightmare that was that 3 hour+ line, lol)

      And this is also why I always take a picture on my camera, so I have the exact time they were taken (of course there wasn’t a pic taken on my camera of Oogie, long story, which made the whole desperation to find that pic even more lol)

      • Laura

        I know with that particular character location it was a two-fold problem – they made up metadata that day so none of the software across systems knew what it was supposed and was able to search it, /and/ the photographer’s equipment was such a busted hot mess that had it been any night other than that madhouse, she probably would have stepped off to fix it a half hour before we got to her. Based on the state of that camera when we saw it, easily a hundred photos went straight to lost that night, if not more. We ended up having to just search through every photo taken at Hollywood Studios (with no particular search terms other than park and time) in five minute chunks just to find them.

      • Good idea to have the picture from your own camera for the time stamp!

  • Gabrielle McCann

    Great page Katie – I love Oswald and it’s so cool that you got to meet him!