Uber and Lyfting Around Disney World and Disneyland – CM118


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Using Uber and Lyft around Disney World and Disneyland

We are sharing our experiences using Uber and Lyft around Disney World and Disneyland including tips and a few things to watch out for if this is a method of transportation you plan to use.

 

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Steph (Capturingmagic_ on Twitter and Instagram) and ModernPhotoSolutions on Instagram and Facebook
Heather (I Love Characters. heatherw25 on Twitter and Instagram. ilovecharacters on FB)
Tanya (everymagicmoment.com. TanyaH666 on Twitter and Instagram)

 

(Transcripts below)

 

Steph:
Hey everyone, welcome to Capturing Magic. I'm Steph Clay, and I'm here today with Tanya Hickman, who can be found at EveryMagicMoment.com, and TanyaH666 on social media. Hi Tanya.

Tanya:
Hello.

Steph:
And we have Heather Winfield, who can found at HeatherW.com/character, and HeatherW25 on social media.

Heather:
Hi.

Steph:
How are you?

Heather:
Good.

Steph:
Good. Thanks for being here today, girls.

Tanya:
You're a lot more peppy than we are, actually. We're all [inaudible 00:00:39].

Steph:
Pretend we haven't just recorded five shows in a show. I don't know how many we've recorded, a whole bunch. We are going to be talking today about Ubering and Lifting around Disney, Disneyland and Disneyworld. So I know Heather and I have had dramatically different experiences, so Heather, you go first. Tell us about your experience.

Heather:
Well I've had one or two bad ones, but most of the time I've had great experiences. I gets spoiled. I've had friends start driving me around, and I really don't want to take the bus that much, so I've been doing Uber a lot more, but it's also when you need to go from resort to resort and so there's no transportation, but it's also just you don't want to deal with the bus.

It's crowded or anything like that. Normally I have either cast members or former cast members that have been the drivers, so they really know where they're going, or they know shortcuts or back ways to [inaudible 00:01:51] stuff, which is nice. So I've been doing it a pretty good amount the last couple of years.

I had one really bad one. The guy had a truck, which he's not supposed to have for Uber, and that was right when I first had my knee issue and I was in the back, and I had no room, and the guy was like, “You better give me five stars,” it was a whole thing with the guy. But we ended up getting it fixed. That's the whole long story.

But normally it's been good, and then I recommended it to Steph, and she did not have a good experience. I had one time done it on a holiday when they'll have characters at the resort, so I did that for last July 4th. The one's picture she had, she was wearing ears, and then when she picked me up, she was wearing the ears. It was cute.

Steph:
That's cute. That's really cute. Okay, my experience was a little bit different. A lot different. We had been planning on Ubering, because my husband had a conference down there in April, and we didn't want to get a rental car. So he was staying offsite at a business hotel kind of a thing, and so we were just planning on Ubering it around, and I had used Uber in California to go to Disneyland and had a great experience.

We were staying in Newport and I Ubered it up to Disneyland, and I had a really great experience, all the times that I had used it. So when I got to Florida, one thing they have to know about Florida is if you're going to Uber from the airport to anywhere else, only certain levels of Uber are allowed to pick up …

Heather:
Well they just changed.

Steph:
Did they?

Heather:
Yeah, they just changed that. I think it started this week, or it's going to start, but they just announced that you're going to be able to be picked up at the level where you get picked up for the limo and stuff. It's like the regular one, you don't just have to use the limo or the X or whatever the expensive one was.

Steph:
We were X, yes. Yes, that's what it was, Uber X. And then Uber Black I think were the only ones that were allowed to pick up at the airport. So now they've changed that. That's good. That's really good.

Heather:
They just announced it a week-ish or so ago. It'll be Lift too, I guess.

Steph:
Yeah, so we used a combination of Uber and Lift, and I am finding out that most drivers drive for both. So if you get a bad driver with one, you're going to get that bad driver on the other. There's no difference in that kind of stuff at all. But our first Uber driver, I had a great experience.

I Ubered it from the airport to the hotel, I had to do Uber black I think it was. But it worked out great, and then we did an Uber to get to the parks, and we get in the guy's car, and it smells really like marijuana. And then the seat belts don't work in the back.

So I'm trying to get the seatbelt to work, and he's like, “Oh, are you having a hard time with the seatbelt?” I'm like, “Yeah.” He's like, “Oh, I'm sorry about that.” I'm like, “Yeah, sure you are. I think you knew.” Then when we get to Hollywood Studios, we were waiting for him to close out the trip so that we could rate him, and he didn't close it out and didn't close it out and didn't close it out.

And so my husband messaged him and was like, “Hey, close out the trip,” and he messaged back something, I don't even remember what it was, “Go ahead and cancel the trip,” is what he said. We're like, “We're not going to cancel the trip.” So he left the trip open, and we ended up getting charged.

It was supposed to be a $9 trip from our hotel to Hollywood Studios, and a couple of hours later, we got a notification that we'd been charged $25 for it. So he had just left it open to drive around and charge us more money. I wasn't going to complain about the seat belts and the marijuana until we got almost triple charged for that ride, so then I sent an email to Uber and was like, “Hey, this is … ” And we took screenshots of everything, so when we got the estimate of what the trip was going to be, we took a screenshot of it.

That's just how we are, to protect ourselves. So we sent them the screenshot and said, “This is what it was supposed to be. Here's the text conversation where we told him to please close the trip when we were done, and the time and he told us to cancel the trip. This is fishy.”

So they ended up apologizing, and actually refunded the whole trip. That was when I complained also that the car smelled and the seat belts didn't work. So they refunded the whole trip, but then two days later, we're on our way to eat breakfast, and I got an email saying that because of the mess that I had left in my driver's car, and he had to take it offline, I was being charged $150.

I got a notification from my bank too, saying that I had already been charged that $150. So I was madder than stink, and sent an email to Uber and they emailed us back and said, “Sorry, this is the way it is.” So then I emailed them back again. We went back and forth, and they kept saying, “We aren't there, and that's why we require our drivers to send pictures. Here's the pictures.”

I think it was crunched up Cheetos on the bottom of his floor that he had to go get his car professionally cleaned and charged $150 for. So then I emailed them back and said, “Look at the facts. This is the order of events with this driver. This is what happened. This is obviously retaliation. Look at that picture, it's potato chips. He did not need a full day offline to get that car professionally cleaned.”

And then they ended up still coming back at me, so then that was when I pulled out my trump card, which was … When I say “Trump,” I don't mean the president. No. I mean, yeah, whatever, just my magic card, I don't know. I was like, “Okay, I am a busy podcaster and I'm in the area, and I'm going to tell my people about this, because this was not a good experience and they need to know that this is what's going on.” And instantly, the money was back in my account, they were apologetic.

Tanya:
[crosstalk 00:08:52]

Steph:
I know, right? They were super apologetic. So then on this trip in June, we didn't have any other bad experiences. We had one other bad experience where the driver didn't speak English and did not know where he was going. So that was really tricky to try and tell him how to get where we were going when he didn't speak English. But we made it. Other than that …

Tanya:
They have navigation. I don't understand why he [crosstalk 00:09:23] to go.

Heather:
I had one time where we were going to a Boardwalk, and there's a huge sign that says Boardwalk, and she still passed it. I'm like, “Oh that's where it was.” She went backwards on the [inaudible 00:09:40]. Yeah, I had another time we were going, we were eating breakfast at the Four Seasons.

They have character breakfast there, which is really good, and getting there was fine, but then getting picked up, we were waiting awhile, and messaging the guy, and he was like, “Yeah, I don't know where I'm going,” and when he picked us up, he said that his GPS kept trying to get him to go into the lake or something.

Tanya:
It does that at Disneyland too, remember? Because we always get picked up at the Disneyland Hotel, but it takes them to downtown Disney. So we're always like, “No, you have to turn before downtown Disney, otherwise … ” It cannot figure out the Disneyland Hotel for some reason.

Steph:
Yes, and there are those problems and that's why we were trying to tell him, because his navigation was wrong and it didn't take him where we needed to go. I've even had, with Uber and Lift, I've had experiences where whatever we put in there of where we want to go, that's not what shows up on their screen.

So when we were in Disney this time, I only Ubered it once, and the guy was asking me what I thought of it and if I've ever had any bad experiences, and so I told him about that driver, and he said that he's actually heard that a lot in the Florida area, and he said, “I don't know if it's a thing everywhere else.” But I will say that if there's a scam that can be run on tourists, it's going to be run in Florida.

Tanya:
Yeah, for sure.

Steph:
That's where it's going to happen. So he said that he's been hearing a lot, that drivers will pick people up, because there's just such a short drive, and then they'll drive around for a long time and end up charging people two to three times what the trip really cost, because people are busy on their vacation and they're not paying attention to … And a $25 charge, or a $30, $40 charge isn't going to jump out at them as much, is a really, really big one.

So he said that he's heard that quite a bit. So if you are going to Uber or Lift around, just be aware and make sure that the driver closes the trip out. I have actually said to drivers, “Close the trip out and I'll rate you five stars. But if you don't close the trip out, I'm not going to rate you five stars. So close the trip out, and I'll rate you five stars.” They close it out, and we're all good.

I Lift when we need Lift, and I tip drivers because it is a short ride, and so I'm good about tipping if they're a good driver. Everybody's happy. I only had one really good experience. The experiences that I heard Heather talk about, we had one of those, and that was our last day there. We were taking a Lift after we left Magic Kingdom, we were going back to our hotel and then heading to the airport.

The Lift driver that we got was a former cast member that used to drive the buses around, and only drives for Lift a couple of days a week because he wants to be able to stay in contact with all of the people that love Disney. So that's what he does, and he had a cooler with cold water in there, and offered us a cold water right when we sat down in his car, and I was so thirsty, I was super grateful. So I thought he was the best driver ever, and he knew lots of Disney facts that I didn't know, and so that was fun to be able to talk to him.

Tanya:
I like when you get a driver that tells you about stuff. I take Uber all the time here in San Francisco, and I love when I get somebody that grew up in San Francisco and they could tell you facts about the city while you're driving and stuff. I love that.

Steph:
Yeah, me too. Me too. He was a great driver, but I've only had that one good experience. Most of my experiences in Florida have been with people that don't really speak English and I have to tell them how to get where they're going, which is sad, because I'm not that familiar with Disneyworld.

I'm familiar enough, but it's sad when we have to do that. But whatever, it works out. Definitely a lot of times it gets you places faster most of the time, even if you have to take a U-turn or go a different direction.

Tanya:
One time Heather and I were taking an Uber from the Candy Cane to the Disneyland Hotel, and there was so much traffic that I had to tell him how to get around the traffic.

Steph:
That's good.

Tanya:
To get us there faster, because we had a reservation. I was like, “Don't go this way, go this way.” He's like, “Okay.”

Steph:
That's good that you were able to do that though.

Tanya:
Yeah.

Heather:
There's so much construction at Disneyworld right now. There was one time, and she knew where she was going, and she still missed it, and so she ended up leaving the property and bringing us back, but she made sure that we got refunded for that extra part of the ride.

Steph:
That's nice of her.

Heather:
Yeah, actually she used to work at Port Orleans, which that's where we were going. Yeah, so she was really nice. She was a chef, we were talking with her. I think that's what happened, that we were all busy chatting and she missed, like, “Oops.” But yeah, they refunded it and everything was fine.

Steph:
That happened the other day when we came home from the airport, we were Ubering it home, and we were just enjoying the guy, enjoying visiting with him. He was hilarious. So yeah, he missed the exit to take the freeway that we usually take, and so we just took a different freeway. Not a big deal.

I would never rate an Uber driver lower, or Lift driver lower because they missed a turn. I do that all the time. If people rated me on that, oh my goodness. So yeah, I would not ever rate, and I usually always give my drivers high ratings, unless …

Tanya:
You have to do something seriously wrong.

Steph:
Yes, that's where I am.

Tanya:
Or [inaudible 00:15:39] scam me in some way, then you'll get a lower rating.

Steph:
Yes, exactly. Exactly. Other than that, I give everyone five stars.

Heather:
Like I sort of said about this guy with the truck, which was just that the whole situation was awful, but then he just kept being like, “Give me five stars, give me five stars,” and he left and then it was another time we were taking Uber, and they were like … I actually think it was the same girl that we were talking with, and she was like, “Your rating is low, and I don't understand why,” and I think because the guy had given it to me, and she said, “Contact them and let them know the situation, they'll fix it.”

‘Cause she said the ratings are anonymous. They don't know who gave it. So I had given him five stars because he was freaking me out, and then I went back and you can edit it, and I put every single thing down after the fact. And they fixed my rating too.

Steph:
Oh, that's good.

Heather:
But that was the only really bad one, and then I think it didn't really matter that it was Florida or whatever. It could have been anywhere. ‘Cause there's certain cars and stuff, you're not supposed to have an older car and all those kinds of things, that there's rules.

Steph:
Yeah, there are. There are.

Heather:
They also have, in that area, they don't have it by me, they probably have it around Tanya's area, but they have Uber Eats, and so they do that there. They have it in the city.

Tanya:
Do they do Uber Pool in Florida?

Heather:
I don't think so.

Steph:
I wouldn't think so.

Heather:
I've never seen it pop up.

Steph:
I haven't seen it. We do Uber Eats here, I've used Uber Eats before. It's great.

Tanya:
I always Uber Pool in the city 'cause it's so much cheaper.

Steph:
Yeah, for sure. I haven't seen that pop up down there, but yeah, there's lots of options and lots of things to do and lots of ways to do it. And it's so much less expensive than cabs. I was nervous, I was really nervous the first time before I Ubered, and that was actually when I went on a trip to Disneyland with friends, and we were coming from different states and meeting, and this was just a year and half or so ago.

I was really nervous about it, but my husband was like, “Look, if you order an Uber, you can share your route with me and I can watch you live. You can't do that in a taxi. You can't do that on the shuttle express.” So that made me feel a lot better, so I always share my route with him whenever I go anywhere. But we keep teasing my son that instead of a car when he gets his driver's license, or car insurance, we're going to give him an Uber budget.

Heather:
I always let somebody know. I text, “I'm getting in an Uber now,” usually it's my Mom, but even if it's someone else just to know. The first time we took it, we were in New York and we were going back to the train station, and the guy was so nice and he gave us water and the whole thing. It was great. Then when I went to San Francisco with Tanya, we took that a lot with the Pool, which is an interesting … With other people.

Tanya:
It can be hit or miss, it can be hit or miss. Sometimes it ended up just being the two of us and it was fine the whole time, but then sometimes you get somebody who doesn't talk and then sometimes you get somebody who talks too much. It's kind of crazy. Also, when you get somebody, a driver, that has grown up in the area, they fly around San Francisco streets and the hills. There's a couple of times where I was like, “I'm probably going to barf. It is like a roller coaster driving through that city.” And when people drive it fast, it's crazy.

Heather:
One time I was going to the [inaudible 00:19:18] Disney Expo, and a friend of mine was like, “I'm going, do you want me to pick you up?” I'm like, “Yeah okay.” So she picked us up, so we thought the person driving was a friend of hers. There's five of us in the car. It was a Lift driver, and she just had them come and pick us up.

Steph:
That's so funny.

Heather:
We're like, “What?” We'd only used it that one other time, when I was [inaudible 00:19:43] the middle, so that when I started actually using it a lot there. It's like, “I thought that was a friend of yours.”

Steph:
Yeah, one other tip. So with the family of five, it's more difficult to do Uber, and they have the Uber XL, but I've found that even that can be hit and miss. We've done it twice now to and from the airport with the whole family. I think we did Lift, actually, and now where I am in the Phoenix market, we can schedule Ubers and Lifts, which is really nice, because when you're going to the airport, we can schedule one and know that it's going to be coming, we don't have to worry about it.

But we ordered a car on XL going to the airport, and it ended up that he only had four additional seat belts. And it's an XL, I was in the front, and then the rest of the four of my family were in the backseat sharing seat belts, and then the luggage in the very back. And then the same thing on the way home from the airport, same thing. He had a bigger car and had more car seats, or seats in the car and seat belts, but if you put all of his seats up in the back, there was no room for luggage.

So I almost feel like they need to have an XL with luggage option, so that we can have enough seat belts for everybody, and I worry that they're going to rate us lower because not everyone's in a seatbelt, and I worry that we're going to get in an accident, hello.

Tanya:
I'm worried about my rating.

Steph:
My first priority's my rating, and then I'm worried about my family's safety.

Tanya:
That's so funny.

Steph:
Yeah. So I wish that they would adjust that and tweak that a little bit so that I could put in, “This is how many people we have, and this is how many bags we have.” Something like that. But they'll get it figured out, I guess. I don't know. That's my two cents worth. I guess what we could do is order it and then call him or text him and say, “This is how much luggage we have and how many seat belts we need, can you fit us?” And if they can't, they can cancel it.

Tanya:
You have to put how many people you have, right?

Steph:
No.

Heather:
No.

Steph:
Uber XL is just five to seven people, is what it says. And then the Lift, I think you can choose four or six. It's just not helpful, either one of them. Especially when you've got luggage. But I would think that they would assume, going to and from the airport, and I'm sure that one guy figured that he had enough seat belts because he had an Expedition, but the two seats in the middle were bucket seats instead of a bench seat.

So with all of our luggage that we had for all of us to go to Florida for two weeks, there wasn't enough room for everyone to be in a seatbelt. There you have it. I guess get a friend to pick us up. That would work. Okay. Anything else on your Ubering experiences, girls? Lifting experiences? I actually kind of like Lift more, I'm thinking, but I don't know. Do you guys have a preference?

Tanya:
I've never taken Lift. I've only ever done Uber.

Steph:
Okay.

Heather:
Yeah, I've only taken it that one time that I didn't realize that's what it was. But I know a lot of people like that, and they're in both places. So I'll probably try them. They usually have a lot of discount codes and stuff, too.

Steph:
They do, yeah. Okay, let's remind our listeners where to find us. Tanya.

Tanya:
You can find me at everymagicmoment.com, and TanyaH666 on all social media.

Steph:
Perfect. Heather.

Heather:
My character site's HeatherW.com/character and on social media I'm HeatherW25 and my character Facebook page is I Love Characters.

Steph:
Okay, and you can find us also at CapturingMagic_ on Instagram, and then I'm also at modernphotosolutions.com. Thank you so much for spending some time with us. We really appreciate it, and we will see you next time on Capturing Magic.